Frequently asked questions

Call or text us

(833) 679-1470

We’re open Mon - Fri: 9am - 8pm ET, Sat: 8am - 2pm ET

  • Ro Pharmacy is a convenient, affordable online pharmacy that delivers generic medication to your doorstep. Our team of pharmacists takes care of everything for you, including reaching out to your provider to retrieve your prescriptions. All you have to do is tell us what medications you take and who your prescribing healthcare provider is. We’ll take it from there.

  • We carry generic medications that represent approximately 70% of all medications in the U.S., excluding controlled substances and medications that require special handling or refrigeration. Search for your medications to see if we carry them.

  • We currently deliver to the following states and territories:

    • Alabama
    • Alaska
    • Arizona
    • Arkansas
    • California
    • Colorado
    • Delaware
    • Florida
    • Georgia
    • Hawaii
    • Idaho
    • Illinois
    • Iowa
    • Kansas
    • Kentucky
    • Maine
    • Maryland
    • Massachusetts
    • Michigan
    • Minnesota
    • Mississippi
    • Missouri
    • Nevada
    • New Hampshire
    • New Mexico
    • New York
    • North Dakota
    • Ohio
    • Oklahoma
    • Oregon
    • Pennsylvania
    • Rhode Island
    • South Carolina
    • South Dakota
    • Texas
    • Utah
    • Vermont
    • Washington
    • Washington D.C.
    • West Virginia
    • Wisconsin
    • Wyoming

    To be notified when we start delivering to your state, request a medication and provide your contact information. We’ll email you when we start shipping to your state.

  • It’s fast and easy to get started with Ro Pharmacy.

    1. Search for your medications and see how much you’ll save.
    2. We’ll reach out to your doctor to retrieve your prescriptions. Please note we do not offer a prescribing telehealth service so your provider must be able to send a prescription to Ro Pharmacy.
    3. Once we receive your prescription and your permission to charge your payment method, we’ll deliver your medications with free 2-day shipping.

    It’s that simple.

  • For eligible medications, you can request 6 or 12 month’s worth of medication in one shipment. We’ll coordinate with your provider to retrieve a new 6 or 12 month prescription so that we can ship your medication.

  • Ro Pharmacy does not provide a telehealth service nor do we write new prescriptions for our patients. To use Ro Pharmacy, you must have a provider send us a valid prescription.

  • Ro Pharmacy is a cash-pay pharmacy which means that we do not accept insurance. Instead, we offer medications at prices that are frequently cheaper than your typical copay.

    For short fills of medication, our prices are highly competitive because we pass along the savings we get from not having any physical retail space. Since we don’t accept insurance we don’t have complicated pricing to take advantage of insurance loopholes.

    For 6 and 12 month supplies of medication, we bypass insurance companies that typically don’t allow you to receive more than 90 day’s supply of medication at a time. By shipping more medication in one order as opposed to multiple orders, we save on shipping costs. We pass these savings on to you in the form of lower prices for extended fills.

    As always, our medications are sourced from the same manufacturers that your typical local pharmacy uses.

  • At this time we do not accept HSA or FSA cards as payment, but we do provide a detailed receipt that you can use to submit for reimbursement.

    Sign in to your account to download your receipts.

  • Yes, there are no membership fees nor hidden charges with Ro Pharmacy.

  • Ro Pharmacy dispenses FDA-approved prescription medications from U.S based wholesalers and manufacturers.

    Our priority is your health so we carry the same high-quality medications you would find in your local or chain pharmacy.

  • Yes, if you have an active prescription with refills at another pharmacy you can call or text us at (833) 679-1470. You may also email us at [email protected]. We’ll contact your pharmacy on your behalf to transfer your requested prescriptions to Ro Pharmacy.

    Alternatively, you can contact your current pharmacy and have them send your prescriptions to:

    Ro Pharmacy

    1125 W Pinnacle Peak Rd
    Bldg 1, Ste 111
    Phoenix, AZ 85027

    NPI: 1437702156
    Phone: (833) 679-1470

  • Tell your provider to e-prescribe to:

    Ro Pharmacy

    1125 W Pinnacle Peak Rd
    Bldg 1, Ste 111
    Phoenix, AZ 85027

    NPI: 1437702156
    Phone: (833) 679-1470

  • Yes, our pharmacists are available to chat with you.

    Call or text us at (833) 679-1470. We’re open Mon - Fri: 9am - 8pm ET, Sat: 8am - 2pm ET

    You can also email us anytime at [email protected].

  • We’re open Mon - Fri: 9am - 8pm ET, Sat: 8am - 2pm ET

  • Ro Pharmacy is based in Arizona:

    1125 W Pinnacle Peak Rd
    Bldg 1, Ste 111
    Phoenix, AZ 85027

  • We do not fill prescriptions for your furry friends, just humans.

  • Yes, as long as your family member is at least 18 years old. Ro Pharmacy does not fill prescriptions for minors.

    To fill a prescription for an adult family member or an adult for whom you are a caregiver, please request medications with a new Ro Pharmacy account dedicated to the individual who will be taking the medication. Each person who receives medication from Ro Pharmacy must have their own account with a unique email address; you cannot add their medication to your account.

  • To schedule a shipment of your medication simply by call or text us at (833) 679-1470. You can also email us at [email protected].

  • Yes, when you request a medication you can opt in to have your refills sent automatically. When you run out of refills, we’ll contact your doctor for a new prescription.

    You may request to opt-out of automatic refills anytime by calling or texting us at (833) 679-1470, or emailing us at [email protected].

  • As soon as we receive your prescription from your provider or your pharmacy, it typically takes 1-2 business days to process and ship your prescription.

    Once picked up by our shipping carrier, orders are delivered in 2 business days. If you need to expedite your shipment, you can call or text us at (833) 679-1470. You may also email us at [email protected].

  • You do not need to sign for deliveries with Ro Pharmacy.

  • Unfortunately we cannot accept returns of prescription medications, and all charges are final. If you feel we made a mistake filling your prescription or charging your payment method, please contact us at [email protected].

    For any medications you need to dispose of, please contact your local drug take back program.