Come help us change healthcare for the better.
Ro aspires to be a patient's first call. To do that, we need people who are inspired to reimagine and rebuild the healthcare experience and who are excited to expand access to care to millions of Americans who need it.
Life at Ro
Headquartered in NYC with 4 locations across the US and a healthy remote team spanning four countries, Ro'ers are a diverse team of physicians, pharmacists, engineers, designers and do'ers working to reinvent the healthcare system.
VP of Product
"As I started my conversations with Ro, I realized that the vision of becoming the patient's first call was aligned with exactly what I was looking for from a company mission standpoint. But what really compelled me to join was that I felt that Ro had a thoughtful, diverse, and humble approach to realizing this ambitious vision such that I believed I could make a real impact for the community I wanted to help."
Director of Engineering, Infrastructure
"What drew me to Ro was the opportunity to marry my tech skills with an industry that can greatly benefit from it, while making a sizable impact on everyday people. I'm proud to work for Ro because I have the opportunity to make a real difference in human lives. Also, mum, if you are watching, I didn't become a doctor but I am helping the industry!"
Our principles are the way we build our business. They are the lens through which we evaluate decisions to stay true to our mission of helping patients achieve their health goals.
Fight for Patients
Always start with what patients want. Your curiosity drives you to understand their motivation and the goals they are trying to achieve. Work backwards from there. Fight for the healthcare they deserve and move mountains to make it happen.
Challenge the status quo. You're here to revolutionize healthcare for patients. Dream big. Come up with bad meeting ideas. We love them. Let's invent together.
Inch by Inch
Improve every day - yourself, your team and your work. Constantly raise the bar. Focus on the inputs of the patient experience and, over a long enough time horizon, those small improvements compound and you will change the world.
Drive Quality through Focus
To deliver high quality work, you need to ruthlessly prioritize. Narrow your focus and up the quality. Don't tackle all problems at the same time – address them sequentially. Make sure you solve the first set of problems exceptionally well before you move on to the next.
Operate with Urgency
Be proud of moving fast. When you know what needs to get done, don't wait until later. Start right away. For decisions that are reversible, make them fast and learn quickly. You will never have all of the data. It's the total number of right decisions that count, not the percentage.
Give Feedback, Seek Feedback
When you care about the best outcomes for Ro and our patients, you can't help but embrace feedback. Give feedback that's candid, immediate, and comes from a place of care. When you receive feedback, don't be defensive. Embrace it. It helps you and your work improve.
Care more about getting it right than being right
The best Ro'ers work extremely well with others and don't let their ego get in the way. Seek out the truth with passion, and don't be afraid to update your thinking. Care more about getting it right than being right.
You care deeply about your fellow Ro'ers and patients. Be kind and bring your heart to the products and services you build with and for others.
Changing the world is hard work, and outsized impact requires outsized effort. The pace and expectations at Ro are extremely high because that's what our patients expect and deserve. We work relentlessly to meet these standards, but value the time needed to rest and recharge.
Will to Win
At Ro, you have grit and a desire to win. Win on behalf of patients. Win as a team. Win as a business. You are fiercely competitive and want us to perform better than anyone else.
Take accountability for the whole thing, not just your specific task. Think and act on behalf of our business, not just your function. Never say “it's not my job”. Know when to be scrappy. Find a way. Overcome obstacles and own setbacks openly.
We value people who deliver results. Swim in the data, study Ro everyday, and understand what input metrics matter most to patients and to the business. Always focus on delivering results to push Ro forward.
Our benefits & perks
Healthcare That Takes Care
You don't have to tell us how important healthcare is! Ro contributes generously towards medical, dental and vision benefits + a One Medical membership for all full-time employees and their eligible dependents.
Equity For All
One of the best parts of joining a startup is the opportunity to both drive and benefit from the momentum that you help create. All full-time employees are granted equity to ensure the whole team shares in the success of our high growth.
Our team lives full lives - from a medical mission in the Philippines to performing at Carnegie Hall to simply hitting the beach - we believe in flexible time off so that Ro'ers can balance their hard work in the office with what matters to them outside the office.
Live & Learn
We take the well-being and growth of our team to heart. Ro offers stipends for gym reimbursement and learning & development (for professional or personal growth) and we host regular group fitness classes and an ongoing speaker series.
From generous paid parental leave, flexible work arrangements, a dependent care account and a supportive #ro-kids community - we believe in family friendly benefits at Ro. We also love fur babies and are proud to be a dog-friendly office.
Icing on the Cake
We keep our team well-fed (cold-brew on tap, snacks galore, bi-weekly lunches) and host lots of opportunities for fun (like office karaoke, game night, baseball outings and UN tours) - giving Ro'ers opportunities to connect is an important part of our culture.