Insurance reimbursement for COVID-19 Tests
How to submit a reimbursement claim with your private insurance company for the On/Go™ COVID-19 Antigen Self-Tests purchased through Ro
The information on this page is current as of the date it was last reviewed. Please check with your insurer for the most up-to-date information regarding submitting insurance claims and receiving reimbursement as well as test access regulations and guidelines.
The US government has mandated that private health insurance companies must reimburse individuals for purchasing at-home COVID-19 tests. Here are a few things you should know.
Start date: This program applies to purchases made on or after January 15, 2022.
Coverage: This applies only to individuals covered by a private health insurance plan.
Number of tests: Each covered individual is eligible for up to eight at-home COVID-19 tests a month.
Cost: Private insurers are required to reimburse FDA-authorized at-home tests, like On/Go™, up to $12 per individual test.
How do I get reimbursed for On/Go tests I purchased through Ro?
When submitting a claim to your private insurance company for reimbursement, you will likely be required to submit a few pieces of information like proof of purchase and the number of tests ordered. Here’s what you need to do:
Visit your insurance company’s website or call their member services phone number to find out how to submit a claim for reimbursement.
If you need a detailed receipt for reimbursement, e-mail [email protected] or call a member of our Customer Care team at 424-347-6299. You’ll have an electronic Ro reimbursement receipt emailed within 24 hours.
Since this is a new program, the guidelines for reimbursement may vary from one insurance company to another and may change over time. Please consult with your insurance provider about reimbursement options before purchasing. As of this time, Medicare, Medicare Supplement, and Medicaid don’t reimburse for over-the-counter COVID-19 tests.