Cost, pricing, & services

In most cases, your online visit is free.

For the Testosterone Health Program, you will be charged $25 upon completing the online visit. If your doctor or nurse practitioner determines that blood testing is not the appropriate next step for you, you will be reimbursed the full $25 fee.

The cost of your treatment depends on the type and amount of product or medication you receive. Please visit the Pricing page to get more information.

You’re only charged for the medication after a doctor or nurse practitioner has approved a personalized treatment plan.

Services, products, and medications offered through Ro are not covered by insurance.

If you want to turn off automatic shipments... If you would like to stop future orders from automatically shipping to you, you can follow the steps in this article: Turn Off Auto-Refills (Subscription)

If you want to delay your next automatic shipment... If you would like to delay your next automatic order from shipping, you can follow the steps in this article: Delay Next Order

If you want to cancel a processing order... If you would like to cancel an order that is currently processing, please contact us as soon as possible. You can email us at [email protected] and a Care Coordinator will be able to assist you.

If you want to cancel a shipped order... As it turns out, once your order is shipped we're unable to cancel or return the order. However, if you feel we have made an error in the filling of your prescription, please contact us.

Unfortunately, we cannot accept returns of prescription products for reuse or resale, and all sales are final. However, if you feel we have made an error in the filling of your prescription, please contact us at [email protected]

Signatures are not required upon delivery, for the convenience of our members.

Once your order is shipped, you will receive an email link to track your shipment.

Orders are only able to be shipped on weekdays; orders placed after 5:00 PM will ship the next day.

We currently accept Visa, Mastercard, American Express, Discover, and PayPal. Additionally, if you are using your phone or tablet to sign up, we accept Google Pay and Apple Pay. Please note: Google Pay is only available when using an eligible device and Google Chrome as your internet browser. Apple Pay is only available when using an eligible device and Safari as your internet browser

We do not accept HSA/FSA cards at this time. However, you can always submit a detailed receipt after your purchase to your healthcare provider.