Getting care with Ro
Online visit
Every condition we treat has its own specific online visit. This removes unnecessary, time-consuming questions and focuses solely on the symptoms and medical history that help your healthcare provider evaluate the best treatment option for you.
If your healthcare provider needs more details or has a question, they will contact you to set up a time to talk.
Hear back within 24 hours
Free, unlimited follow-ups
Get direct access to licensed healthcare providers
The online visit is extremely comprehensive and often provides more detailed information than a provider would be able to collect in person.
In about 24 hours, a provider will contact you directly with an update on your treatment request. Some states also require a phone or video chat with your provider.
Free, discreet shipping
Members can choose to pick up medication at their own pharmacy, or to have their prescription prepared, packed, and shipped straight to their door from the Ro Pharmacy Network for lower prices and free shipping.
Fulfilling your prescription with the Ro Pharmacy Network not only saves you a trip to the pharmacy, but guarantees discreet packaging.
Genuine medication
Ro purchases genuine medication (like Viagra) directly from Verified-Accredited Wholesale Distributors (VAWD), the highest seal of approval for FDA-approved medication sourcing. Ro makes it safe and simple to get real medication prescribed by a real, licensed physician or nurse practitioner.
Ongoing care
Ro members get free, unlimited follow-ups to discuss their treatment.
It’s normal and expected that the treatment plan you start with is not the one that will ultimately work best for you. You may end up needing a stronger or weaker dose (or even a different medication) to get the results you want or solve for side effects. Your healthcare provider on the Ro platform is here to help. Message them any time to discuss options.
Refill on your schedule
Prescriptions are available in monthly or quarterly auto-shipments, depending on your preference. There’s no sign-up fee or cancellation fee; you can start or stop treatment any time.
Backed by experts
Our team of experts are committed to helping you reach your goals
Dr. Melynda Barnes, MD
Chief Medical Officer, Ro
"We believe in delivering supportive and empowered care to improve health-related quality of life so people can have full, satisfying, and productive lives."
Dr. Deepa Ravikumar, MD
Senior Medical Director
"We’re changing the way patients think about—and get—healthcare. Now through Ro, patients can visit with a provider, get a diagnosis, and receive treatment—all without leaving home."
Dr. Raoul Manalac, MD
Senior Director, Clinical Product Strategy
"From diagnosis to delivery, our healthcare providers are with patients every step of the way. We’re here to guide them, celebrate their wins, and help them hit their health goals."
Common questions
Roman is for adults who are experiencing erectile dysfunction, hair loss, premature ejaculation, cold sores, genital herpes, eczema, dandruff, excessive sweating, allergies, or certain other health issues and prefer to receive treatment from the comfort of their home.
First, complete an online visit detailing your symptoms and medical history. A US-licensed healthcare provider will review your information and make a personalized treatment recommendation. Ro will ship your treatment in discreet packaging with free 2-day shipping, if prescribed.
We take your privacy and the security of your information very seriously. We’ve designed the Ro platform to comply with all relevant privacy laws and have implemented strict security protocols to protect your information.
Please read our Privacy Policy for more details.
Ro is the healthcare company that powers Roman. We are a direct-to-consumer telehealth company that handles everything from diagnosis to the convenient delivery of medication. Learn more about Ro.
