Starting the Body Program
📦 Pharmacy Fulfillment
When your insurance approves coverage or you decide to pay cash for branded GLP-1 pens, we’ll send your prescription to your preferred pharmacy. They’ll confirm if they have medication in stock and can fill it.
Due to ongoing medication shortages, your pharmacy may not have medication in stock. If that happens, you’ll be put on a waiting list for when it becomes available.
If you’re prescribed Zepbound single-dose vials, we work with a LillyDirect partner pharmacy to fulfill your prescription. The medication will be shipped to you within 1-4 days.
Know that we’re working hard to get your medication to you as quickly as possible. You can check on the status of your prescription by going to your program tracker.
Common Questions
Will supply limitations impact my ability to get my prescription filled?
If you were prescribed a branded GLP-1 pen, there might be a delay in filling your prescription in your pharmacy.
To help patients get medication faster, we've expanded our medication offerings in most states to include:
Zepbound single-dose vials (through our integration with LillyDirect), which has the exact same active ingredient (tirzepatide) as the Zepbound pen, and not facing supply variation. If prescribed, the medication will be shipped to you within 1-4 days.
Compounded semaglutide, which contains the same active ingredient as Ozempic and Wegovy. If prescribed, the medication will be shipped to you within 1-4 days.
If you’re interested in exploring other treatment options, send your provider a message in your Ro account chat. They’ll walk you through the next steps to see if another medication is right for you.
If you want to wait out the shortage for Wegovy, we’ll send your prescription to your pharmacy. If they don’t have supply, they may add you to a waitlist for when medication becomes available. We recommend calling your pharmacy to ask about their waitlist.
Which pharmacy is filling my prescription?
If you’re prescribed a branded GLP-1 pen (like Ozempic, Zepbound, Wegovy, or Saxenda), we’ll send your prescription to your preferred pharmacy. Once sent, we’ll reach out with the pharmacy’s details (name and phone number) in your Ro account chat.
If you’re prescribed Zepbound single-dose vials, we work with a LillyDirect partner pharmacy to fulfill your prescription. The medication will typically be shipped to you within 1-4 days.
If you’re prescribed a compounded GLP-1, we’ll send your prescription to our partner compounding pharmacy to be filled. You’ll get it shipped to you within 1-4 days.
Can you give me the prescription to take to a pharmacy myself?
Unfortunately, no. You can access and download a copy of your prescription in your Ro account, but it’s for reference only and cannot be used to fill or transfer your prescription.
Can I transfer my prescription to another pharmacy?
During the shortage, some patients have had luck hearing about or finding medication supply at a pharmacy nearby.
If you do discover a pharmacy with your medication in stock, the best way to ensure that you can get your medication is to request a pharmacy-to-pharmacy transfer. The fastest way to do that is to call the pharmacy with stock directly. The steps below can guide you through that call.
How to transfer your prescription to a different pharmacy:
Call the pharmacy that you’re interested in switching your prescription to.
Confirm that they have your medication in stock. Remember to ask about the specific dose listed on your prescription.
Tell them you’d like to transfer an existing prescription from another pharmacy. Share the following information:
Your full name and date of birth.
Current pharmacy info: Name, address, and phone number (if you have it).
Prescription info: The medication name and dose (this is important if you have more than one active prescription at the original pharmacy).
Get details about when your prescription will be transferred and ready, as this timeline can vary. You can ask the following questions:
When will the transfer be complete?
When will my prescription be ready for pick up?
Do I need to call before picking up my prescription?
Once the new pharmacy completes the transfer, they'll have your prescription on file, fill it, and prepare it for pick-up.
Of course, while these instructions are fastest, Ro is always here to help our patients. If you have any questions, run into issues, or need additional support, you can always message your provider in your Ro account.
Can Ro send my prescription to a compounding pharmacy?
Ro can only offer compounded GLP-1s that are filled at one of our partner compounding pharmacies, as they have been vetted for quality. If you're interested in switching to the compounded medication offered by Ro, you can reach out to your provider in your account chat.
Why does it sometimes take multiple days after I’m approved for the pharmacy to receive the prescription?
Sometimes the pharmacy requires additional information or confirmation of details from the provider. In that case, you can relay the message to us so that a provider can do a callback on your behalf.
Given that some pharmacies still receive prescriptions by fax, our partners may have to send the prescription multiple times or submit the prescription verbally to the pharmacist. You're always welcome to follow up with the pharmacy to confirm the prescription has been received.
When will I get my medication?
If you’re prescribed a branded GLP-1 pen (like Ozempic, Zepbound, Wegovy, or Saxenda), we’ll send your prescription to your preferred pharmacy and they’ll confirm that there’s medication in stock. If your pharmacy doesn’t have supply, they’ll add you to a waitlist for when medication becomes available.
Due to nationwide variability in local supply, patients prescribed Wegovy or Zepbound may have trouble filling their prescriptions.
To help patients get medication faster, we've expanded our medication offerings in most states to include:
Zepbound single-dose vials (through our integration with LillyDirect), which has the exact same active ingredient (tirzepatide) as the Zepbound pen, and in stock now. If prescribed, the medication will typically be shipped to you within 1-4 days.
Compounded semaglutide, which contains the same active ingredient as Ozempic and Wegovy. If prescribed, the medication will be shipped to you within 1-4 days.
If you’re interested in Zepbound single-dose vials or compounded GLP-1s, send your provider a message in your Ro account chat.
What should I do when my compounded GLP-1 arrives?
The medication should arrive in the mail looking clear and colorless. No part of it should be frozen or crystallized, even in winter.
It must be stored in the prescription bottle it comes in and placed in your refrigerator as soon as you receive it. The packaging is designed to keep your medication within safe temperature ranges for up to 2 days.
If you haven’t refrigerated your medication within 2 days of receiving it, or if it is not clear, colorless, or fully liquid, contact us at [email protected].
What should I do when my Zepbound single-dose vials arrive?
The medication should arrive in the mail looking clear to slightly yellow, and should not be cloudy. No part of it should be frozen or crystallized, even in winter. Store all unopened single-dose vials in the original carton to protect them from light, and place them in the refrigerator. If needed, you may store the unopened carton at room temperature, but the refrigerator is ideal.
If stored at room temperature, throw away any unused portion after 21 days, even if unopened.
If you haven’t refrigerated your medication within 2 days of receiving it, or if it is not clear, colorless, or fully liquid, contact us at [email protected].
How much will it cost?
If you’re using insurance to help cover medication costs, know that copays can range substantially and depend on your insurance coverage and fulfilling pharmacy. If your insurance company shares estimated copay information with our team, we'll pass it along to you.
If you decide to pay cash for your medication, costs are:
Zepbound single-dose vials offered through Ro and LillyDirect: between $399-$549/mo of treatment, depending on dose
Compounded semaglutide offered through Ro: $254/mo of treatment
Branded GLP-1 (like Ozempic, Zepbound, Wegovy, and Saxenda): ~$900–$1,500/mo of treatment
This does not include the monthly cost of the Body membership fee. To learn more about estimating medication costs, go to this section of your Body Program Guide.
What are savings cards and how can I use them?
Some drug manufacturers offer savings cards that can help offset the price of the medication. Review the information in the link carefully to see if you're eligible for savings.
For Ozempic, you cannot use the savings card from Novo Nordisk when you pay out of pocket — only for insurance-approved prescriptions. Eligible patients can save up to $150/month on Ozempic when using the savings card.
For Zepbound, Eli Lilly is offering a savings card program that can help lower the cost for eligible patients with insurance through the end of 2024. The potential savings amount will depend on whether your plan covers Zepbound or not.
Note: this savings card program only applies to Zepbound pens, not Zepbound single-dose vials.
For Wegovy, Novo Nordisk is offering a savings card program that can lower the cost to $650 per month when you're paying with cash.
Savings cards are not guaranteed and may vary by pharmacy. When coordinating payment for your medication, let the pharmacist know that you'll be using a savings card. Pharmacists usually require that you provide certain information detailed on the card.
Savings cards only apply for branded GLP-1 pens when using commercial insurance. Because compounded GLP-1s through Ro are cash-pay only, savings cards are not applicable.