📦 Pharmacy Fulfillment

To help patients get medication faster, we've expanded our medication offerings in most states to include:

• Zepbound single-dose vials (through our integration with LillyDirect), which has the exact same active ingredient (tirzepatide) as the Zepbound pen, and not facing supply variation. If prescribed, the medication will be shipped to you within 1-4 days.

• Wegovy (through our integration with Novocare Pharmacy). If prescribed, the medication will be shipped to you within 1-4 days.

If you’re interested in exploring other treatment options, send your provider a message in your Ro account chat. They’ll walk you through the next steps to see if another medication is right for you.

If you’re prescribed a branded GLP-1 pen (like Ozempic, Zepbound, Wegovy, or Saxenda), we’ll send your prescription to your preferred pharmacy. Once sent, we’ll reach out with the pharmacy’s details (name and phone number) in your Ro account chat.

If you’re prescribed Zepbound single-dose vials, we work with a LillyDirect partner pharmacy to fulfill your prescription. The medication will typically be shipped to you within 1-4 days.

If you’re prescribed Wegovy and choose to pay cash, we work with a NovoCare® Pharmacy to fulfill your prescription. The medication will typically be shipped to you within 1-4 days.

Unfortunately, no. You can access and download a copy of your prescription in your Ro account, but it’s for reference only and cannot be used to fill or transfer your prescription.

During the shortage, some patients have had luck hearing about or finding medication supply at a pharmacy nearby. 

If you do discover a pharmacy with your medication in stock, the best way to ensure that you can get your medication is to request a pharmacy-to-pharmacy transfer. The fastest way to do that is to call the pharmacy with stock directly. The steps below can guide you through that call.

How to transfer your prescription to a different pharmacy:

1. Call the pharmacy that you’re interested in switching your prescription to.

   • Confirm that they have your medication in stock. Remember to ask about the specific dose listed on your prescription.

2. Tell them you’d like to transfer an existing prescription from another pharmacy. Share the following information:

   • Your full name and date of birth.

   • Current pharmacy info: Name, address, and phone number (if you have it).

   • Prescription info: The medication name and dose (this is important if you have more than one active prescription at the original pharmacy).

3. Get details about when your prescription will be transferred and ready, as this timeline can vary. You can ask the following questions:

   • When will the transfer be complete? 

   • When will my prescription be ready for pick up? 

   • Do I need to call before picking up my prescription?

Once the new pharmacy completes the transfer, they'll have your prescription on file, fill it, and prepare it for pick-up. 

Of course, while these instructions are fastest, Ro is always here to help our patients. If you have any questions, run into issues, or need additional support, you can always message your provider in your Ro account.

Sometimes the pharmacy requires additional information or confirmation of details from the provider. In that case, you can relay the message to us so that a provider can do a callback on your behalf.

Given that some pharmacies still receive prescriptions by fax, our partners may have to send the prescription multiple times or submit the prescription verbally to the pharmacist. You're always welcome to follow up with the pharmacy to confirm the prescription has been received.

It depends on if you're paying cash or using insurance – let's walk through it!

If you’re paying cash:

• The fastest way to start treatment is to pay cash for Zepbound vials or Wegovy. These options ship to you in 1-4 days.

• You can also pay cash for higher-cost GLP-1 options, including Ozempic or Zepbound pen. We’ll send your prescription to your pharmacy. The time it takes to fill it depends on if they have it in stock. If you’re using insurance:

• We can help you try and get Wegovy, Ozempic, or Zepbound pen covered. It takes 1-2 weeks to receive a decision from your insurance company.

• Once approved, we’ll send your prescription to your pharmacy. The time it takes to fill it depends on if they have it in stock.

Keep in mind: If you want medication faster, you can always request to switch to a cash-pay medication. Just message your provider, and they’ll help you find the right option.

Please note: We can only write you one prescription at a time, we cannot prescribe you a cash-pay option while you await prior authorization results.

The medication should arrive in the mail looking clear to slightly yellow, and should not be cloudy. No part of it should be frozen or crystallized, even in winter. Store all unopened single-dose vials in the original carton to protect them from light, and place them in the refrigerator. If needed, you may store the unopened carton at room temperature, but the refrigerator is ideal.

If stored at room temperature, throw away any unused portion after 21 days, even if unopened.

If you haven’t refrigerated your medication within 2 days of receiving it, or if it is not clear, colorless, or fully liquid, contact us at [email protected].

If you’re using insurance to help cover medication costs, know that copays can range substantially and depend on your insurance coverage and fulfilling pharmacy. If your insurance company shares estimated copay information with our team, we'll pass it along to you.

If you decide to pay cash for your medication, costs are:

• Zepbound vials:

  • Starting at $349/mo

  • It’s the same medication as the Zepbound Pen, but in single-dose vials that are sent straight to you through our integration with LillyDirect™.

• Wegovy:

  • $499/mo

  • Access Wegovy through our integration with NovoCare® Pharmacy sent straight to you

• Higher-cost GLP-1 options (like Ozempic and Zepbound pen):

  • ~$900–$1,100/mo of treatment

This does not include the monthly cost of the Ro Body membership fee.

Manufacturer savings cards can help reduce the cost of certain branded medications, but eligibility varies.

Savings card details:

Ozempic (Novo Nordisk):

• You can’t use the savings card if paying cash. It’s only for insurance-approved prescriptions.

• Eligible patients can save up to $150/mo off the full price.

• See eligibility and how to enroll here.

Wegovy (Novo Nordisk):

• If your commercial insurance covers Wegovy without a prior authorization, you may save up to $225/mo on your copay.

• See eligibility and how to enroll here.

• If your commercial insurance doesn’t cover Wegovy, you can access it for $499/month by paying cash – either seamlessly through Ro or picked up at your preferred pharmacy. See eligibility and how to enroll here.

Zepbound (Eli Lilly):

• Available through the end of 2025.

• If your commercial insurance covers Zepbound, you may save up to $150/mo on your copay.

• If your commercial insurance doesn’t cover Zepbound, you may save up to $469/mo off the full price.

• See eligibility and how to enroll here.

Note: this savings card program only applies to Zepbound pens, not Zepbound single-dose vials.

Important notes:

• Savings cards aren’t guaranteed and may vary by pharmacy.

• Tell your pharmacist if you’re using a savings card—they may need specific details from it.

• Savings cards only apply to branded medications.

• They can’t be used for compounded GLP-1s through Ro, which are cash-pay only.