Starting the Body Program

📣 Medication Shortage Update

Medication manufacturer Novo Nordisk anticipates that many patients nationwide will have difficulty filling Wegovy and Saxenda prescriptions through 2023 and beyond. We’ve seen that about half of patients are still unable to get access to the impacted Wegovy and Saxenda doses after 1 month of waiting. 

If you were prescribed one of these medications, there might be a delay in filling your prescription.

This section includes the latest details about how Ro is responding to the medication shortages to best support our patients and will continue to be updated as new information becomes available. 

We know these supply shortages are frustrating. If there’s more than a 30-day delay from when your prescription is sent to the pharmacy to when it’s filled, we’ll issue a credit to your account so that your next month of the Body Program is free. Read eligibility requirements below.

Common Questions

Medication manufacturer Novo Nordisk anticipates that patients with prescriptions for Wegovy and Saxenda will likely be impacted by supply shortages and experience difficulty filling their prescriptions.

For Wegovy patients, the starter and lower doses of 0.25 mg, 0.5 mg, and 1 mg are most impacted and experiencing fulfillment delays.

Novo Nordisk has not announced anticipated Ozempic shortages, but our team is nevertheless diligently monitoring that medication supply.

Ro and Ro-affiliated providers are taking additional steps to support new and existing patients on their weight loss journeys.

For patients who are prescribed Wegovy or Saxenda, our insurance concierge partner is increasing how frequently they contact pharmacies to look for available medication. This often means they’re calling multiple pharmacies to see if they have supply.

A provider may also make adjustments to a treatment plan for a patient on Wegovy or Saxenda if they determine it’s clinically appropriate. These adjustments may include prescribing alternate GLP-1 medications (if appropriate), working with you to create a personalized treatment plan, or recommending adjustments to diet, lifestyle, and current fitness activities.

For patients just getting started, the first steps in the Body Program are unaffected by the supply shortages — including taking a metabolic lab test and connecting with a provider to review their health history. If a provider ultimately determines Wegovy or Saxenda is a good fit, the sooner a patient joins the program, the sooner our team can get to work trying to find medication in stock at a pharmacy nearby.

Our insurance concierge partner will contact your pharmacy frequently to confirm medication supply. If your pharmacy doesn’t expect to have Wegovy or Saxenda within the week, our partner will contact other pharmacies in your area.

While we can’t control the shortage, Ro is doing everything we can to support new and existing patients for the Body Program.

In your Program Tracker, you’ll see a status that your prescription has been sent to the pharmacy after your insurance coverage has been verified or cash payment has been selected. Sometimes a prescription may need to be sent to multiple pharmacies as our concierge partner looks for medication on your behalf.

If you experience more than a 30-day delay until your medication is available for pick up at the pharmacy, we'll offer you a credit. We'll start the clock from the day when your prescription was first sent to a pharmacy. Read credit eligibility requirements below.

To get medication in time for your next refill, we encourage you to complete your refill check-in before your second shot of Wegovy or Ozempic, or as soon as you start your 1.8 mg dose of Saxenda. This will allow us to submit your information to your pharmacy sooner, giving them more time to fill the next prescription and increasing the likelihood of getting your medication when you need it. Our partner also frequently contacts pharmacies to look for available medication on your behalf.

Connect with your provider to discuss the options available to you if you’re experiencing delays in filling your prescription. In general, stopping your medication is not harmful to you. But if you stop taking your medication, you may begin to notice weight gain.

GLP-1 medications help decrease your appetite. When you start to have less medication in your system, your appetite may start to increase (which may lead to weight gain).

The amount of weight gain depends on how long you were on the medication, how much weight you lost, and how long you stopped medication.

If you’re worried about a potential gap in your treatment, please reach out to your provider directly. They can work with you to understand whether it makes sense to change to your care plan and discuss the specific details of those shifts.

If clinically appropriate, your provider can help you switch back to Wegovy when supply is more available, but insurance coverage is not guaranteed, even if your Wegovy was previously covered. If you receive a prescription for Saxenda and want to switch back to Wegovy, our partner will have to run benefits verification again. When switching back to Wegovy, your insurer could deny coverage.

Credit Eligibility

To receive the credit, the following criteria must apply:

  • Your Ro-affiliated healthcare provider (“Provider”) prescribed you GLP-1 medication and sent your prescription to a pharmacy to be filled.

  • It has been over 30 days (31 days or more) since your GLP-1 prescription was first sent to a pharmacy and when your prescription is filled. In your Program Tracker you’ll see a status that your prescription has been sent to the pharmacy after your insurance coverage has been verified or cash payment has been selected. Sometimes a prescription may need to be sent to multiple pharmacies as our concierge partner looks for medication on your behalf. If you experience more than a 30-day delay (31 days or more) until your medication is filled at any pharmacy, we'll offer you a credit. We'll start the clock from the day when your prescription was first sent to a pharmacy.

If you meet the criteria above, you should automatically receive a credit to your Ro account in about 7 business days. This credit policy applies to Wegovy prescriptions that had not been filled (available for pick-up at a pharmacy) on or after June 8, 2023. Given emerging shortages of other medications, we've updated the credit policy to also include all other GLP-1 prescriptions offered through the Ro platform that have not been filled on or after July 20, 2023.

Please email [email protected] using the subject line “Ro Body Credit” with any questions.