Starting the Body Program

📦 Pharmacy Fulfillment

When your insurance approves coverage or you decide to pay cash for branded medication, we’ll send your prescription to your preferred pharmacy. They’ll confirm if they have medication in stock and can fill it. 

Due to ongoing medication shortages, your pharmacy may not have medication in stock. If that happens, you’ll be put on a waiting list for when it becomes available.

If you’re prescribed compounded semaglutide, we’ll send your prescription to our partner pharmacy to be filled. They’ll ship your medication to you within 1-4 days.

Know that we’re working hard to get your medication to you as quickly as possible. You can check on the status of your prescription by going to your program tracker

Common Questions

If you were prescribed Wegovy or Zepbound, there might be a delay in filling your prescription.

To help patients get medication faster, we've expanded our medication offerings in some states to include compounded semaglutide, which contains the same active ingredient as Ozempic and Wegovy. If prescribed, it will be shipped to you within 1-4 days.

If you’re interested in exploring other treatment options, send your provider a message in your Ro account chat. They’ll walk you through the next steps to see if another medication is right for you.

If you want to wait out the shortage for Wegovy or Zepbound, we’ll send your prescription to your pharmacy. If they don’t have supply, they may add you to a waitlist for when medication becomes available. We recommend calling your pharmacy to ask about their waitlist.

If you’re prescribed a branded GLP-1 (like Ozempic, Zepbound, Wegovy, or Saxenda), we’ll send your prescription to your preferred pharmacy. Once sent, we’ll reach out with the pharmacy’s details (name and phone number) in your Ro account chat.

If you’re prescribed compounded GLP-1, we’ll send your prescription to our partner compounding pharmacy to be filled. You’ll get it shipped to you within 5-7 days.

Unfortunately, no. You can access and download a copy of your prescription in your Ro account, but it’s for reference only and cannot be used to fill or transfer your prescription.

During the shortage, some patients have had luck hearing about or finding medication supply at a pharmacy nearby. 

If you do discover a pharmacy with your medication in stock, the best way to ensure that you can get your medication is to request a pharmacy-to-pharmacy transfer. The fastest way to do that is to call the pharmacy with stock directly. The steps below can guide you through that call.

How to transfer your prescription to a different pharmacy:

  1. Call the pharmacy that you’re interested in switching your prescription to.

    • Confirm that they have your medication in stock. Remember to ask about the specific dose listed on your prescription.

  2. Tell them you’d like to transfer an existing prescription from another pharmacy. Share the following information:

    • Your full name and date of birth.

    • Current pharmacy info: Name, address, and phone number (if you have it).

    • Prescription info: The medication name and dose (this is important if you have more than one active prescription at the original pharmacy).

  3. Get details about when your prescription will be transferred and ready, as this timeline can vary. You can ask the following questions:

    • When will the transfer be complete? 

    • When will my prescription be ready for pick up? 

    • Do I need to call before picking up my prescription?

Once the new pharmacy completes the transfer, they'll have your prescription on file, fill it, and prepare it for pick-up. 

Of course, while these instructions are fastest, Ro is always here to help our patients. If you have any questions, run into issues, or need additional support, you can always message your provider in your Ro account.

Ro can only offer compounded semaglutide that is filled at one of our partner compounding pharmacies at this time, as they have been vetted for quality. If you're interested in switching to the compounded medication offered by Ro, you can reach out to your provider in your account chat.

Sometimes the pharmacy requires additional information or confirmation of details from the provider. In that case, you can relay the message to us so that a provider can do a callback on your behalf.

Given that some pharmacies still receive prescriptions by fax, our partners may have to send the prescription multiple times or submit the prescription verbally to the pharmacist. You're always welcome to follow up with the pharmacy to confirm the prescription has been received.

If you’re prescribed a branded GLP-1 (like Ozempic, Zepbound, Wegovy, or Saxenda), we’ll send your prescription to your preferred pharmacy and they’ll confirm that there’s medication in stock. If your pharmacy doesn’t have supply, they’ll add you to a waitlist for when medication becomes available. 

Due to nationwide medication shortages, patients prescribed Wegovy and Zepbound are often having trouble filling their prescriptions. 

To help you get medication faster, we've expanded our medication offerings in some states to include compounded semaglutide, which contains the same active ingredient as Ozempic and Wegovy. If prescribed, it will be shipped to you within 1-4 days.

If you’re interested in compounded semaglutide, send your provider a message in your Ro account chat.

The medication should arrive in the mail looking clear and colorless. No part of it should be frozen or crystallized, even in winter.

It must be stored in the prescription bottle it comes in and placed in your refrigerator as soon as you receive it. The packaging is designed to keep your medication within safe temperature ranges for up to 2 days.

If you haven’t refrigerated your medication within 2 days of receiving it, or if it is not clear, colorless, or fully liquid, contact us at [email protected].

If you’re using insurance to help cover medication costs, know that copays can range substantially and depend on your insurance coverage and fulfilling pharmacy. If your insurance company shares estimated copay information with our team, we'll pass it along to you.

If you decide to pay cash for your medication, costs are:

  • Compounded GLP-1 offered through Ro: $299/mo of treatment

  • Branded GLP-1(like Ozempic, Zepbound, Wegovy, and Saxend): ~$900–$1,500/mo of treatment

This does not include the one time cost of lab testing or monthly Body Program membership fee. To learn more about estimating medication costs, go to this section of your Body Program Guide.

Some drug manufacturers offer savings cards that can help offset the price of the medication. Review the information in the link carefully to see if you're eligible for savings.

For Ozempic, you cannot use the savings card from Novo Nordisk when you pay out of pocket — only for insurance-approved prescriptions. Eligible patients can save up to $150/month on Ozempic when using the savings card.

For Zepbound, Eli Lilly is offering a savings card program through the end of 2024. Through the program:

  • People who have commercial insurance that covers Zepbound may be eligible to save up to $150/mo.

  • People who have commercial insurance but don’t have coverage for Zepbound may be eligible to save up to $563/mo off of the full list price.

Savings cards are not guaranteed and may vary by pharmacy. When coordinating payment for your medication, let the pharmacist know that you'll be using a savings card. Pharmacists usually require that you provide certain information detailed on the card.

Because compounded semaglutide is not made by the manufacturer of branded semaglutide, there are no savings cards available.