Common questions

All of the doctors and nurse practitioners on the Ro platform are US-licensed healthcare professionals. Each doctor or nurse practitioner undergoes an extensive background check and license verification process.

When you message or talk with a doctor or nurse practitioner on the Ro platform, you can see their resume, medical license, and credentials any time you want. Just click on their name in the messaging thread in your account and take a look.

Ro also has a medical advisory board that includes a former Surgeon General, world-renowned clinical directors, and medical leaders in fields including psychology, relationship counseling, men’s health, sexual health, neurology, pulmonology, male infertility, addiction, urology, pathology, and family medicine. Learn more about our medical advisory board here.

In order to receive treatment through Ro, you need to have seen a healthcare provider within the last three years. If you haven’t seen a healthcare provider in the past three years, you’re not a good fit for Ro’s service.

Ro is a complement to—not a replacement of—your primary care provider (PCP). It’s important to keep your PCP and any other healthcare providers involved in your care up to date with your care through Ro. You can head to your account and message the medical support team any time you want to share your medical information with your PCP or other healthcare providers.

Yes. Ro has built telemedicine technologies to enable doctors and nurse practitioners to practice medicine and take care of patients remotely. Every doctor or nurse practitioner you interact with is licensed to prescribe medicine and treat patients in your state. If you have feedback about the platform or a complaint regarding a doctor or nurse practitioner on the Ro platform, please contact us.

Yes. Telemedicine is safe and effective—as long as patients answer questions truthfully, accurately, and completely. It’s also important that you only upload pictures of yourself and your ID (not someone else’s) and that you take those pictures during the online visit. Healthcare professionals can only be effective when they have accurate, current information about your case—both in telemedicine and in-person visits.

Doctors and nurse practitioners on the Ro platform depend solely on the information you provide during your visit and via secure chat, phone, or video. They have no way of externally verifying the information you provide. In addition, if prescribed medicine, it’s necessary to read the personalized treatment plan your doctor or nurse practitioner sends you before taking any medication. Only by reading this information in its entirety and fully understanding the content can you adequately weigh the risks and benefits of the treatment.

After your online visit, a doctor or nurse practitioner will complete their initial review of your medical history within 24 hours.

If you’ve been waiting longer than this, please email [email protected] and we’ll take care of it.

After you’ve finished your initial online visit and a doctor or nurse practitioner has decided you’re a good candidate for telemedicine, you can speak with a doctor or nurse practitioner via messaging, phone call, or a video conference any time you like.

In case you need to meet or follow up with an in-person physician outside of the Ro-affiliated network, there are a few resources you can use to find one:

These sites are not affiliated with Ro, nor are the physicians that appear in searches using these sites. Please contact their offices directly to make an appointment, to confirm insurance coverage, or to ask any other questions.

It depends. Telemedicine laws vary by state. A small number of states require a provider and patient to chat via video. If you live in one of those states, after your initial online visit, a doctor or nurse practitioner will reach out to set up a convenient time to chat.

You do not need to already have a prescription or a referral to use Ro. The doctors and nurse practitioners on the Ro platform will write a prescription if they deem it safe and appropriate for you after your online visit.

If you choose our pharmacy network, we’ll ship your treatment to you in our discreet packaging. We offer free shipping on every order, as well as customer support 365 days a year.

You can always choose your own pharmacy, although Ro cannot guarantee the pricing of the medications processed outside of our pharmacy network. It’s also important that your pharmacy is able to receive e-prescriptions and that it’s part of the Surescripts Network (the Surescripts Network includes 95% of pharmacies across the country).

Your doctor or nurse practitioner will need to confirm your identity before treating you via telemedicine. In order to confirm your identity, we need two photos:

1. A photo of your government-issued ID Must include: – First & last name – Photo – Date of birth – ID expiration date (cannot be expired)

2. A clear photo of your face Cannot include: – Sunglasses, hats, or other facial obstructions – Family photos – Filters – Pictures of a picture

We’ll use these photos only to confirm that the pictures match each other. If you have any questions about how to upload your photos, please email [email protected].

In an emergency, please call 9-1-1 immediately.