2021 Patient Experience Report
Written by Ro
Written by Ro
last updated: May 26, 2021
1 min read
Here's what we'll cover
The COVID-19 pandemic fueled the rapid adoption of telehealth as the need for a remote option for healthcare grew. Today, patients are continuing this trend, frequently starting their healthcare journeys online recognizing that they can receive high-quality, affordable care to address their everyday healthcare needs virtually as a complement to in-person care.
Virtual care is now seen as essential by many patients and those in the industry, and the new industry standard for patient-centric care includes both virtual and in-person options. One of those virtual options is direct-to-patient healthcare. Direct-to-patient healthcare offers care without the prerequisite of insurance.
Ro surveyed its patients to understand their experience with direct-to-patient virtual care and how to optimize a virtual and in-person healthcare model long term.
Here are a few of our findings:
A majority of patients turning to Ro for direct-to-patient virtual care were seeking care for their condition for the first time.
A majority of patients felt their needs were met and that Ro-affiliated providers were able to deliver personalized, end-to-end care.
A majority of patients reported receiving high-quality care through Ro and indicated they would use telehealth as a complement to their in-person care.
